888 Gaming Privacy Policy — Your data is our responsibility

888 Gaming only collects information that is genuinely necessary to provide you with our services. Data is gathered from two sources — what you provide directly, and what is automatically collected while you use the platform.

• At registration: full name, date of birth, mobile number, email address (if applicable).
• During KYC verification: a photo of your National ID (NID) or passport, and proof of address.
• Payment time: Mobile banking number (bKash, Nagad, Rocket) — card details are never stored.
• When contacting support: chat messages and details of your complaint.

• Device information: operating system, browser type, screen resolution.
• Connection data: IP address, login time and date.
• Usage data: which games you played, session duration, and betting history.
• Cookie and local storage data (details available in the cookies section).

888 Gaming uses collected data solely for specified purposes — each of which relates to improving your experience or fulfilling legal obligations.

• Account Management: Login verification, password recovery, and account security.
• Payment Processing: Processing deposits and withdrawals, and ensuring fund security.
• KYC Verification: Age and identity verification, and prevention of money laundering.
• Customer Support: Resolving your issues and reviewing the history of previous interactions.
• Fraud Prevention: Detecting suspicious activity and identifying multiple accounts.
• Service Improvement: Analysing which features are used most to improve the platform.
• Legal Obligations: Meeting the requirements of licensing authorities and legal bodies.
• Promotional communications: With your consent, we may inform you about bonuses and offers (you can opt out at any time).

888 Gaming may analyze your betting behavior to send responsible gaming alerts. This is done solely for your protection.

888 Gaming never sells your data or shares it with third parties for marketing purposes. However, limited information may need to be shared in specific circumstances.

888 Gaming has legal agreements in place with all third parties, binding them to the same data protection standards. No third party may use your data for their own commercial purposes.

Cookies are small data files stored in your browser. 888 Gaming uses cookies to make your experience smoother and more personalized.

• Essential Cookies: Maintaining your login session and storing security tokens. Blocking these will prevent the site from functioning properly.
• Functional Cookies: Remembering your language preference, theme settings, and game preferences.
• Analytics Cookies: We collect data on which pages are most visited and where loading issues occur — this helps us improve the platform.
• Marketing Cookies: Showing you relevant offers with your consent. You can turn these off at any time.

You can delete or block cookies through your browser settings. However, blocking essential cookies may prevent you from logging in or using certain features.

888 Gaming uses multiple layers of security to protect your data. If one layer fails, the others remain in place to keep you protected.

• Data Encryption: All sensitive data stored on our servers is protected with AES-256 encryption.
• Encryption in transit: All data transmitted from your device to our servers is encrypted using TLS 1.3 protocol.
• Access Controls: Within 888 Gaming, only staff members who require access are permitted to view specific data.
• Firewall & IDS: Malicious traffic and unauthorized access attempts are automatically blocked.
• Regular Backups: Secure data backups are maintained to ensure no information is lost in the event of a technical issue.
• Staff Training: All staff receive regular training on data protection protocols.

Please keep in mind that no platform can guarantee 100% security on the internet. If you ever notice any unusual activity on your account, contact us immediately and change your password.

As a member of 888 Gaming, you have specific rights over your personal data. To exercise these rights, contact us at support@888gaming.biz.

• Right to Know: You can request to see what personal data we hold about you.
• Right to rectification: You can request that any incorrect or outdated information be updated.
• Right to erasure: In certain circumstances (such as after account closure), you may request that your data be deleted. However, some data must be retained for a specified period due to legal obligations.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of the information we hold about you.
• Right to Opt Out of Marketing: Promotional emails or SMS can be unsubscribed at any time.

888 Gaming does not retain your data indefinitely. Each type of data is subject to its own retention policy.

• Account information: For the duration your account is active and for up to 5 years after closure — as required by law.
• Transaction Records: 5–7 years — as required by financial regulatory authorities.
• KYC Documents: 5 years after account closure — in compliance with anti-money laundering regulations.
• Customer support chat: 2 years — for service improvement and dispute resolution.
• Analytics Data: 1 year — deleted after platform updates.
• Marketing preferences: Until consent is withdrawn — then deleted immediately.

After the specified retention period, data is securely deleted or anonymised so it can no longer be traced back to any individual.

For any privacy-related questions, requests, or complaints, please contact 888 Gaming's data protection team. We take every request seriously.

• Email: support@888gaming.biz (please include "Privacy Request" in the subject line)
• Live Chat: Active 24/7 — chat icon at the bottom-right corner of the site
• Response time: Typically within 24–48 hours; up to 30 days for complex requests.

If you are not satisfied with 888 Gaming's response, you have the right to file a complaint with the licensing authority.